Privacy Policy

Introduction

We at the Black Diamond Group of Companies (collectively, Black Diamond Logistics LLC”, “Black Diamond BPO for Logistics Inc, “we“, “us” or “our“) recognize that privacy is essential to our clients, there employees, and users of our websites, mobile apps and other formats (“Sites“). We understand that you may have questions about the personal information we collect online and at our offices and how we use it. We have developed this Privacy Policy (“Policy“) to address many of those questions. By accessing and using our Sites, you are acknowledging that you have read and understood this Policy and agree to be legally bound by it.

Personal Information

We collect, use, and store personal information for a variety of purposes related to our business as an Fleet/Asset Security, Tracking, Dispatching, Records Retention, Reporting and related services company. “Personal information” includes any information that could be used to identify a person as a particular individual. Examples of personal information we may collect include (but are not limited to) such things as your name, address, email address, credit card number. Social media account information and credentials related to our interactive dashboard and Information required by FMCSA and other Government Agencies. We endeavor to collect only information (personal or otherwise) necessary for us to provide you the business service you expect or that is required by applicable law.

Collection, Use, and Storage

We store and use personal or business information to achieve our goal of providing our clients and their business safe, timely, and accurate services. We use this information to determine what products or services our clients may require. We also use collected information to determine products or services that may be of interest to our clients or in connection with our marketing and promotional programs.

Because the experience of our clients with our companies are essential to us, we may also use collected information to inquire or survey customers or clients about their experience with us, our products and services or what actions we can take to improve services in the future. We may use or disclose personal information for other purposes as well, such as to comply with legal or regulatory requirements or to protect the safety and security of our clients, employees, and others in a manner consistent with company policy and procedure. Additional information relating to such potential disclosures is included in the “Compliance with Law,  Safety & Security” section below.

Disclosure of Personal Information

In connection with our business and goals above, we may disclose your personal information to other parties. Circumstances where we make such disclosures may include:

Our Service Providers and Suppliers

Like many companies, we utilize one or more third parties in connection with the operation of our business. For example, we may provide personal information to parties that help us with various functions, such as processing payments, registering at our Site (s) or sending an email or other communications to you on our behalf, including client satisfaction surveys. If we ever outsource the processing of your personal or business information to third parties or provide your personal or business information to a third-party service provider, that third party is directed to protect your personal information following the terms and conditions of this Policy, with appropriate security measures.

Consumer Insights

Where we retain information about you and your business, we may disclose this information to other companies that also maintain information about you. These companies, such as market research firms, may combine the information for purposes of market research and quality assurance, thereby enabling them and us to serve you better. If your data is used for direct marketing purposes, you have the right to decline such use by contacting us using the contact information provided below.

Emails about Special Offers and Promotions and Opt-Out

We intend to send email communications that we believe may be useful to you, including to help us serve you better. When you provide us with your email address (e.g., as part of registration at one of our sites or by creating an account with us), you may receive transactional emails or occasionally, informational/promotional emails. You always have the opportunity to ‘opt-out’ from receiving future emails of an informational/promotional nature. You may elect to ‘opt-out’ by following the instructions provided in the email or make the change in your account settings.

Targeted Advertising

We may work with other companies to show you advertisements we think you may find relevant and useful. This may include ads displayed on our Site, or advertisements from us displayed on other companies’ websites or apps. The ads you see may be based on information collected by third parties or us and may be based on your activities on our Site or third-party websites.

Compliance with Law & Safety and Security

We will release personal and business information to law enforcement or other government authorities when required to do so at your request or the request of FMCSA, State or Local Law Enforcement Agencies authorized to receive your information as a service to you. If we do provide personal information in these circumstances, we will do so in a manner that is consistent with company policy, procedure, and in accordance with applicable law. We may also use or disclose personal information where necessary to comply with legal or regulatory requirements. For example, we may disclose personal information in response to judicially enforceable subpoenas or warrants.

Personal Information from Children

We can not think of any reason a Child would conduct business on our Sites. We will never knowingly collect personal information from individuals under 18 years of age without permission from the respective parent or legal guardian. As a parent or legal guardian, please do not allow your children to provide or submit personal information without your permission.

No Sale of Personal Information.

We will not sell trade or rent personal or business information to parties outside the Black Diamond Group of companies.

Security of Personal and Business Information

We take commercially reasonable efforts to create and maintain appropriate safeguards to ensure that to the extent we control personal or business data, it is used only as authorized by us and consistent with this Policy, and that personal information is not improperly altered or destroyed. Unfortunately, no data transmission or storage is 100% secure. We cannot warrant that all data we collect, store and transmit will be completely safe.

Because the security of your personal information is important to us, we use Transport Layer Security (“TLS”) software to encrypt the personal information that you provide to us. If your browser is TLS enabled, your transmission of personal information to us online is encrypted. You can verify whether your personal information is transmitted using TLS encryption by confirming the symbol of a closed lock or unbroken key on the bottom bar of your browser window. You can also verify that your personal information will be encrypted using TLS encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https.” If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide is encrypted before transmission.

The information we collect from you online is stored by our various service providers on databases protected through a combination of physical and electronic access controls, firewall technology, and other reasonable security measures and us. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.

Other Sites

We are responsible only for this Policy and the content of our Sites. We are not responsible for the data collection and use practices or the privacy policies of third parties, or the use of cookies on third-party websites or apps that you may access from our Sites.

Third-Party Media

Our websites may contain plug-ins and other features that integrate third-party media platforms into our Sites. You will be able to activate them manually. If you do so, the third parties who operate these platforms may be able to identify you, they may be able to determine when and how you use this Site, and they may link and store this information with your social media profile. Please consult the data protection policies of these social media platforms to understand what they will be doing with your data. If you activate these plug-ins and other features, you will be doing so at your own risk.

Cookies

Our Sites utilize “cookie” technology. “Cookies” are strings of text that a website stores on a user’s computer. Our Sites use cookies throughout the online experience to keep together information entered on multiple pages. For example, cookies enable our Sites to “remember” dates introduced at the start of a search. In addition, cookies are used to (a) measure usage of various pages on our Sites to help us make our information more pertinent to your needs and easy for you to access; and (b) provide functionality such as online services and other functionality that we believe would be of interest and value to you.

The two types of cookies that we use are “session” cookies and “persistent” cookies. Session cookies are temporary and automatically deleted when you leave our Sites. Persistent cookies remain on your computer hard drive until you delete them. We do not use cookies to gather any information about you apart from what you voluntarily provide us in your dealings with us. Our cookies do not corrupt or damage your computer, programs, or computer files. You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our Sites.

Mobile and Location-Based Services

To login, view, change, modify or update data from a mobile device on our Sites, you may be required to provide some personal information, a confirmation number, or password.

We provide mobile apps that can be downloaded to smartphones. These apps have a variety of functionalities that enhance the customer experience. Our Sites will use your device’s Global Positioning System (GPS) technology to provide you with relevant location-based information. We may also share this information with third parties. We will abide by your device’s settings when accessing any geo-location data. To the extent any geo-location data is combined with personal or business information, that information is considered personal information following this Policy.

Correcting/Updating personal information

If your personal or business data changes (such as your zip code), or if you no longer desire our services, we will endeavor to provide a way to correct, update or remove your data provided to us. Usually, this can be accomplished in your account settings or by emailing us at support@bdlogisticsolutions.com. Clients are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with you to provide requested services and concerning issues relating to your account via email or phone.

Questions or Comments

Questions, comments, and concerns related to this Policy or any person or business who believe their personal or business data has been improperly used or that this Policy has been violated is encouraged to contact us at support@bdlogisticsolutions.com.

Copyright and Trademark Notices

All contents of this Site are protected by United States, Philippine, and International Copyright and Trademark law. Any unauthorized use is strictly prohibited and may subject a violator to civil and criminal penalties. All rights reserved.

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