NEWS

"A Goal Is A Dream With A Deadline"
Neapoleon Hill

NEWS

Black Diamond Logistics has just announced a partnership with Enhancify...
Robert Johnson
Managing Member

Black Diamond Logistics has just announced a partnership with Enhancify that will streamline the financing process, providing easier access to their entire range of state-of-the-art logistics technology. At Black Diamond Logistics, we believe everyone should have the opportunity to own and benefit from the best state of the art logistics technology available. 

With financing through Enhancify, the power of Black Diamond Logistics’ comprehensive GPS logistic services can now be a reality for your business or service. The first-class GPS based Fleet/Asset Security, Tracking, Dispatching, Records retention and Reporting services are not only highly desirable, but they are also becoming mandatory. 

Finally, the first-class services you want and need are available regardless of your credit. Enhancify’s network of top-rated lenders offers unsecured financing for technology upgrades in the transportation sector. 

Fleets from 1 – 100 vehicles can stay compliant with Federal and State regulations while tracking your IFTA mileage, maintenance and service intervals, even providing peace of mind with a “breakdown” department behind you! 

Black Diamond Logistics is a leading transportation GPS specialist for professionals, founded by professionals. Established in 2016 they provide cutting edge Fleet and Asset tracking services

How poor customer service can cause noncompliance
Robert Johnson
Managing Member

 

Small-fleet owner Bill Frerichs learned how easy it is to fall out of compliance when an ELD provider takes too long to repair or replace malfunctioning products.

Bill Frerichs’ Illinois-based six-truck fleet first invested in an e-logs system, an automatic onboard recording device, as he was headed into the first late-2017 electronic logging device mandate deadline. Since then, the e-logs provider he used was bought out and consolidated under another company. Frerichs had been reasonably happy with the performance of the devices — but not with the delays in getting replacement units when problems arose on three occasions. The experience led him this summer to canvass for a potentially different supplier as he considered the transition to the ELD specification required by Dec. 18.

His provider’s customer support “cannot keep up with the eight-day rule.” He’s talking about the eight days the ELD mandate gives carriers and drivers to use paper logs or logs software while attempting to repair or replace a malfunctioning device.

Frerichs sought an ELD provider that would consign two units to his Frerichs Freight Lines – essentially for his parts shelf – in case something goes awry. “Three times, we have had issues that have taken anywhere from three to six weeks to get the replacement parts” to resolve, he said.In response to demands from carriers shortly after the ELD mandate’s 2017 enforcement date came down, the Federal Motor Carrier Safety Administration opened up ways to expedite requests for more time to deal with such delays, but the bedrock eight-day requirement remains.

With his contract coming to an end this fall, Frerichs found a supplier whose ELD is distributed via the Volvo dealer through which he orders his fleet’s tractors. “It’s a front-runner based on that,” he said, believing they’d be willing to allow him to stock two units without charge “until I turn it on,” for replacement security.

Customer service issues to consider when evaluating an ELD include the availability and quality of basic technical support when problems arise. Plenty of carriers are assigning more value to such issues in the mandate’s wake. Among independent owner-operators and carriers that switched from AOBRDs to ELDs prior to the midyear Overdrive/CCJ survey about the shift, a fifth of them reported the early upgrade came “after experiencing customer service or equipment problems.”

FLEET/ASSET SECURITY, TRACKING, DISPATCHING, RECORDS RETENTION, AND REPORTING.

“Black Diamond Logistics is dedicated to the continued development of safer, more efficient, and increasingly earth-friendly technologies that advance the interests of businesses, workers and our communities alike.

TO HELP YOU MANAGE YOUR FLEET/ASSETS WITH BLACK DIAMOND LOGISTICS TRACKING AND DISPATCHING SOLUTIONS

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